Great account managers don’t just maintain relationships—they grow them. Discover how knowing your clients deeply helps you retain loyalty, add value, and position your business as their trusted partner.

Your sales rep just closed the deal—now what? Discover how a strong handover process builds trust, keeps clients engaged, and frees your sales team to win the next opportunity.

Your salespeople are your first impression—are they equipped to win? Discover how to enable daily actions and streamline client journeys for consistent business growth.

Customers buy when it feels right. Discover how your sales reps can create trust and ease by tailoring the experience to where your customers are in their decision-making journey.

A smooth handover from your frontline team to the next expert can make or break your client’s trust. Learn how to map, explain, and master the transition to elevate every client experience.

Discover how skilled frontline team members can identify where each client is on their buying journey—and create a tailored experience that builds trust, confidence, and loyalty.

Ensure your frontline team delivers the right client experience by setting clear expectations on questions, service style, and handover. Your brand's first impression counts.

Your frontline team defines first impressions. Teach them how to reflect your brand and create the customer experience you want to be known for.

Learn how to measure the true success of your inside sales team. Go beyond activity counts to assess engagement, conversions, and long-term client retention.

Are you harnessing your purpose, mission, vision, and values to drive customer-focused success? Discover how clear strategic intent empowers agile decision-making for lasting results.

Who is your business best set up to serve? Identifying your ideal customer helps you align your business to deliver an exceptional experience. Watch now to refine your focus and grow your impact!

How well do you treat your internal customers—your team? Richard Branson says happy staff create happy customers. Discover how your internal culture shapes your customer experience.

Is your business truly focused on your customers? Learn how aligning your team, processes, and brand can boost loyalty, enhance your competitive edge, and drive growth. Start transforming your business today!

How often do you make a positive impact on others? Discover simple ways to live intentionally, spread kindness, and create lasting change in the lives of those around you.

What are the ways you can respond to poor online reviews? Investigate what responses you can have and how you can leverage these positively.

Do you regularly streamline your systems and processes? Exceptional customer experience is a result of removing inefficiencies so that your team can focus on getting results.

Are you tapping into the power of exceptional customer experience? Focus your team on the impact of their work on customers, so they can deliver a satisfying and rewarding customer journey.

Join Mike Clark and explore the significance of consistency in customer service; with practical recommendations for improving brand loyalty and team dynamics.

Lack of connection hinders customer loyalty and fosters tension within teams. Are both your clients and your team feeling seen and heard?

Tackle the issue of disconnection between your front-line staff, your customers and your internal team, offering effective measures to bridge gaps and foster strong connections.