How can poor reviews be helpful? Learn to respond well, act on and leverage all feedback, whether positive or negative.

Where do you waste the most time? Mike Clark writes on the inefficiencies that impact team morale, motivation and engagement within an organisation. How well do you value time and efficiency?

Exceptional customer experiences always involve your customers being seen, and heard, and understood. Business trainer Mike Clark explores levels of customer service and what you need to be aware of in ensuring that your customers are having a memorable experience.

Have you mastered the tightrope of efficiency and personalised care that makes your customers feel seen, heard and valued? Mike Clark explores the sweet spot where automation and genuine human interaction seamlessly intertwine to give exceptional customer experience.

Mike Clark explores how examining processes and involving the team can lead to smoother (and faster) operations, improved productivity and happier culture.

Finding your space in an increasingly digital world is critical to business success in the current age. Mike Clark explores contributing factors in this article.

Every time you choose to spend money somewhere, you are casting a vote about quality, service levels, ethics and supporting what you want to see more of.

Have you ever left a shop without buying anything because you felt they did not value you? 

I have asked this question of hundreds of people and a large number raise their hand. The crazy flip side is that people are equally enthusiastic in agreeing that they will pay more for good service. And the data backs this up.