SALES

Sales that create better customer conversations and stronger results

Think Right works with sales and customer-facing teams to build the confidence, skills and processes that help businesses win, serve and retain customers.

Mike brings practical sales experience, energy and commercial thinking to the room, helping teams understand customers, strengthen how they sell, and turn learning into actions they can use straight away.

Explore how we could help you

You may be here because…

You may have a great product, capable people and plenty of opportunity, but the sales results aren’t as consistent as they could be…

01
Sales depends too heavily on one or two strong individuals

02
Different people sell in different ways, creating an inconsistent customer experience

03
The team is busy, but isn’t always focusing on the right opportunities

04
Follow-up is inconsistent, or opportunities are slipping through the gaps

05
People lack confidence around prospecting, objections, closing or asking for the business

06
New salespeople need stronger foundations, or experienced people have gaps they’ve never addressed

07
Sales, customer service and the wider team aren’t working together as well as they could

Good sales isn’t about pressure. It’s about understanding the customer, creating trust, making it easy to buy, and following through well.

Think Right’s role is to understand how your business sells now, what your customers need, where the opportunities and friction points are, and to strengthen the people and processes around those real customer interactions.

Get a complimentary Quote

WHAT WE CAN HELP WITH

Think Right helps businesses strengthen sales capability across the customer journey.

This can include…

Sales confidence and mindsethelping people approach sales positively, confidently and with a clear understanding of the value they bring.
Understanding customersrecognising what customers need, what drives their decisions and how to create trust early in the relationship.
Sales conversations and questioningimproving connection, listening, questioning and the ability to uncover what really matters to the customer.
Objections, opportunities and closingresponding well to pushback, recognising opportunities, cross-selling and upselling appropriately, and asking confidently for the business.
Prospecting, follow-up and account managementcreating better habits around proactive contact, next steps, ongoing relationships and customer development.
Sales process and consistencygetting clearer about the stages of your sales process, responsibilities, handovers, follow-up and where opportunities may be falling through the gaps.
Customer service and customer experiencestrengthening communication, service standards and the experience customers receive before, during and after the sale.

WAYS WE CAN WORK WITH YOU

Some teams need strong foundations. Others need help with a specific part of their sales process, a structured development programme, or regular support over time.

Depending on what your team needs, Think Right can help through:

Sales development doesn’t always fit neatly into a single course…

7 FUNDAMENTALS OF SALES

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DRIVE SALES

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FOCUSED SALES TRAINING

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ONGOING SALES TEAM DEVELOPMENT

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SALES COACHING
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SALES PROCESS WORK

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CUSTOMER SERVICE & CUSTOMER EXPERIENCE TRAINING

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ONLINE OR BLENDED LEARNING

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Book a call - Let's find the right sales session for you

WHAT CHANGES?

Good sales development should change what people actually do.

Businesses typically see…

✓
More confident salespeople
people better equipped to initiate conversations, ask questions, respond to objections and ask for the business.
✓
Better customer conversations
less presenting and assuming, with more listening, curiosity and understanding of what the customer actually needs.
✓
Greater consistency
a clearer shared approach rather than every person relying on their own version of how sales should happen.
✓
Stronger follow-through
clearer next steps, better follow-up and less opportunity lost through inaction or unclear ownership.
✓
Better use of opportunities
greater awareness of where to cross-sell, upsell, develop accounts, seek referrals or continue the customer relationship.
✓
A stronger customer experience
customers dealing with people who understand the business, communicate well and make the buying process easier.

HOW THINK RIGHT WORKS

Sales development works best when people can see their own customers, conversations and business in what they’re learning.

We start by understanding your business, your customers, how your team sells now, what is already working and where the gaps or opportunities are. Our approach is built around:

Understanding first
We take time to understand your business and what you need the sales work to achieve.

Make it relevant
Examples, discussion and activities are connected to the real situations your people face.

Explaining the why and the how
People understand both the principle and what it looks like in practice.

Practising real conversations
Training is interactive, giving people the opportunity to test ideas, build confidence and learn from each other.

Turning learning into action
We focus on practical actions people can use after the session, with reinforcement and follow-up where useful.

We so strongly believe in the service that we offer that we back it up with our
Triple Guarantee
Click HERE to learn more.

  • “I loved the clarity with which the message was passed. The real-life examples, the energy, and the answers to the questions.”

    ~ Research Leader & General Manager, Scientific Research Organisation, Sales Training Workshop

Net Promoter Score +100 for Drive Sales and in-house 7 Fundamentals of Sales

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20+ Years of Experience

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4 Continents

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2,000+ Organisations

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20,000+ Individuals Trained

▲ 20+ Years of Experience ▲ 4 Continents ▲ 2,000+ Organisations ▲ 20,000+ Individuals Trained

PRACTICALTIES

What it looks like to work together…

Sales Training

Sales development can be a one-off session, a structured programme, or an ongoing rhythm of training and coaching.

  • For in-house team training, investment typically starts from:
    Half day | from $3,000 + GST
    Full day | from $5,000 + GST

  • Our 7 Fundamentals of Sales public workshops are currently $400 + GST per person.

  • For deeper development, programmes such as Drive Sales are scoped separately and have typically sat in the $10,000–$12,000 + GST range depending on structure and delivery.

Ongoing sales coaching, process work and regular team development are scoped around the frequency, format and level of support required.

Think Right works with businesses throughout New Zealand, with face-to-face, Zoom, online and blended delivery available where appropriate.

Regional Business Partner Network

Think Right has a sales service registered with the Regional Business Partner Network.

  • It can be applied to a range of sales and business-planning needs, depending on what your business is working through.

  • To explore whether your business is eligible for support, contact your local Regional Business Growth Advisor before committing to or commencing the service.

Click HERE to find your local business growth advisor

contact us to create a purpose built package for your and your team

Is this for you?

Think Right’s Sales work is particularly useful when:

You want your people to understand sales, rather than simply memorise a script

You want practical skills your team can apply in real customer situations

Your team would benefit from a stronger shared approach without losing individual personality

You want sales, follow-up and customer service to feel more connected and consistent

You have capable people who need confidence, structure, challenge or fresh thinking

You want training built around your business and customers rather than a generic sales model

You don’t need to know whether the answer is training, coaching, process work or customer experience.
That’s part of what we can work out together.

Get a complimentary Quote

THE THINK RIGHT COMMITMENT

Our Triple Guarantee

At Think Right we are so confident in the difference our training makes that we back it with our Triple Guarantee.

Drawing on years of experience across thousands of businesses, our courses are built to turn learning into action. When we work with you, our commitment is simple. To help your team take practical steps that make a real difference in your business.

We guarantee training will be relevant and engaging.

We guarantee you will be able to take effective action as a result of your training.

We guarantee that you will be able to double your investment in any training you do with us.

When you implement the action points recommended.

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20+ Years of Experience

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4 Continents

▲

2,000+ Organisations

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20,000+ Individuals Trained

▲ 20+ Years of Experience ▲ 4 Continents ▲ 2,000+ Organisations ▲ 20,000+ Individuals Trained

Contact Us

Ask us anything below, or request your complimentary 30-minute consultation to talk to our team and find out how we can help you level up.