Do you notice the warning signs of discontent in your team culture? Mike’s blog this week touches on the cause and cure for this threat to a thriving team culture. Read on!

What distinguishes businesses with a thriving team culture from the rest? Business coach Mike Clark explores three fundamental elements that serve as building blocks of a powerful team culture. Are you harnessing these game-changers in your business?

How can poor reviews be helpful? Learn to respond well, act on and leverage all feedback, whether positive or negative.

Have you mastered the tightrope of efficiency and personalised care that makes your customers feel seen, heard and valued? Mike Clark explores the sweet spot where automation and genuine human interaction seamlessly intertwine to give exceptional customer experience.

Mike Clark explores how examining processes and involving the team can lead to smoother (and faster) operations, improved productivity and happier culture.

Human beings are wired to ‘read’ other humans. Our ability to discern a lot about someone within a short space of time has been the topic of much research, many books, discussions and debates. The human brain has to process a lot of information and loves to make shortcuts through pattern recognition.