PUBLIC WORKSHOP
25 March 2025
Customer Service Excellence
Create a Consistent, Standout
Customer Experience
Customer service shapes your reputation. Done well, it builds loyalty and drives repeat business—done poorly, it costs customers. This workshop provides the tools and framework to deliver a high-quality, consistent customer experience at every touchpoint
COURSE OVERVIEW
Customer service excellence doesn’t happen by accident—it happens by design.
This interactive workshop goes beyond the basics to:
Define key service standards and create a structured approach for consistency
Enhance customer interactions with proven techniques for engagement and problem-solving
Develop simple, actionable strategies to strengthen customer relationships and build loyalty
Identify opportunities for continuous improvement to keep service standards high
Why attend?
Create a customer service experience that reflects your brand. This workshop provides a clear, structured approach to build a consistent, high-quality customer experience that your business can be proud of.
✅ Practical techniques to engage and serve customers effectively
✅ A service framework that can be applied across your team
✅ Strategies to build customer loyalty and strengthen your brand
This workshop equips you with the tools to deliver
outstanding customer service, every time.
🔹BONUS
You get to experience Customer Service Excellence personified at the incredible venue:
Orlando Country Club
Workshop Details
4-hour Workshop
Date: Tuesday, 25 March 2025
Time: 8:00 AM – 12:00 PM
Location: Orlando Country Club
Cost: $400 + GST
What You’ll Get
A clear customer service framework to ensure consistency across your business
Practical techniques to enhance customer interactions and build loyalty
A structured approach to define and maintain high customer service standards
