Think Right Learning BITES resources

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Resources for Equipping Your Business Growth

Mindset, Team Admin PA Mindset, Team Admin PA

Expectation Feeds Frustration

How do you manage frustration? Mike Clark explores transforming the frustration born from unmet expectations into a catalyst to personal growth and success. Read on, looking for that one small action you can take to move yourself forward!

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Team, Mindset, Leadership Admin PA Team, Mindset, Leadership Admin PA

Nice AND Effective

Want to get the best of both worlds, where you can be a nice person but also get your team members to align with the targets and goals of the business? Mike explores how to set your team culture up for success in giving and applying feedback internally.

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Customer Service Kiri Clark Customer Service Kiri Clark

The Worst Legal Punishment

Exceptional customer experiences always involve your customers being seen, and heard, and understood. Business trainer Mike Clark explores levels of customer service and what you need to be aware of in ensuring that your customers are having a memorable experience.

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Customer Service, Team Kiri Clark Customer Service, Team Kiri Clark

Frontline Dichotomy

Have you mastered the tightrope of efficiency and personalised care that makes your customers feel seen, heard and valued? Mike Clark explores the sweet spot where automation and genuine human interaction seamlessly intertwine to give exceptional customer experience.

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