Provided me with tools & confidence to... work on changing & providing a better experience for our customers

This presentation was very interesting, insightful and engaging.  I came to this presentation as a marketing/customer service staff member with a lot of frustrations surrounding our customer service.  The learning from this presentation have provided me with tools and confidence to approach my manager to work on changing this and providing a better experience for our customers.

- Jaimee, Safe-t-tec, Apparelmaster Conference, Auckland May 2017