Who Knows and Who Cares?

Five team members in casual dress

Fourteen phone calls, three postponed appointments, one missed flight, three hours of solid discussion and you’ve landed the sale.  It took two months, but it’s a tenth of your annual target, and you worked darned hard to get it. You log the sale in your CRM and wait for the response.

What would your team members do?

Will they notice when you log the sale?

Will it register on their radar amongst their own heavy workload?

Will they hear your whoop of triumph as you put down the phone and join you in celebrating before you even have a chance to explain?

And if they achieve a similar success in their role, what would you do?

Every team has its own culture, and these are as varied as the people that make them up and the businesses that operate in our amazing country.  How would you rate the culture of your team? The bond that exists between people who have shared the same pain, conquered the same mountain and triumphed over the same challenges is one of the strongest bonds between humans.  When we share our triumphs and disasters, the path we’ve chosen to tread to get to this place, our dreams for the future and the obstacles that get in our way, it gives a deep and lasting empathy.

It is a well researched fact that people do not leave bad jobs but bad bosses.  Contrasting this, people stay in jobs where they feel appreciated, valued and like they are working towards a worthwhile common goal. Every team member can contribute towards the team environment and when this is supported by some simple systems and processes, it can be incredibly powerful.

Team members hands in pile

The top five things that we have seen work really well are -

#1 Having dashboards visual for everyone to see recording key success criteria such as sales received, invoice value for the day back order value, etc. Dashboards allow people to know what the goal is, and to keep score that they are winning

#2 Having a group chat over mediums like Whatsapp, Viber or Slack allow teams to share information quickly and celebrate success. This is one of the simplest things to set up and yet can give the quickest return on investment.

#3 Daily toolbox or standup meetings where people share briefly a highlight of the previous day, a challenge and their current focus.  This keeps team members on the same page and can help keep the important the important.

#4 Sharing calendars is an incredibly simple thing to do in both Outlook and Gmail. When team members know where other team members are and when they will be available, it makes for far more cohesive team interaction and communication

#5 Having a buddy system at work is very powerful because it is so easy to get wrapped up in the busyness of work that one can feel like nobody knows or cares. A buddy system puts humanity and caring back into the busy and often stressful workday.

As with all things, the above is just information and it is what you do with what you have that makes a difference.  What will you put in place today? And do you have anything that you have found successful that you could share with other people?

Here’s to your success!