Customer Feedback is Priceless

In the book “Flow” Mikhal shares that one of the success principles of people who operate at an optimal performance level is that they set up great feedback loops. I read the book many years ago and often refer to his analogy of a game of tennis wherein the players receive immediate feedback on the shots they make and receive. Do you have feedback loops? How do you and your team know what brings success? Success is very motivating – Do you analysis what brings you success and then look how you can repeat it?