To plan or not to plan - that was the question being grappled with. On one side was the argument that planning never worked and on the other side that you need a plan to get where you are going. Air New Zealand came to the rescue - “I can go online and buy a ticket for for 8 months from today and they give me a flight number, time and even seat number! They don’t know what is going to happen on that day with weather, technical issues, staff, volcanoes, or anything, but they plan to deliver!” It was settled. A plan would be written.